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/ Ground CAD

A live command center for your whole operation.


Real-time visibility for every unit, every crew, and every active call, without the complexity or cost of enterprise 911 CAD.
Dispatch Pro gives ground EMS operators one clear operational picture across emergency calls, non-emergency transports, contracts, crews, and coverage zones.
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You can’t dispatch what you can’t see.


When unit status, crew availability, active calls, and coverage information live across radios, phone calls, spreadsheets, whiteboards, and disconnected systems, every dispatch decision starts with an incomplete picture.
That makes it harder to:
  • Assign the right unit quickly
  • Maintain response-time compliance
  • Keep crews and vehicles productive
  • Manage multiple contracts and coverage zones
  • Hand over a shift without losing critical context
  • Understand the true operational cost of each service
Your team knows how to run the operation. They need a system built to keep up with it.

Not oversized. Not clinical-first. Built for operations.


Enterprise CAD platforms are designed for large municipal 911 centers. Clinical systems are designed around documentation and ePCR workflows. Basic tools cannot provide a reliable, real-time view of the operation. Dispatch Pro fills the gap.
It is a right-sized, operations-first dispatch platform designed for ground EMS providers that need mission-critical visibility without enterprise complexity.
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Too big

Legacy enterprise CAD can introduce unnecessary complexity, lengthy implementations, and pricing designed for much larger systems.
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Too clinical

ePCR and documentation platforms capture patient care, but they are not always designed to coordinate every unit, crew, call, and coverage requirement in real time.
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Too basic

Radios, whiteboards, spreadsheets, and phone calls depend on constant manual updates, and on the right person knowing the current situation.
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The right fit

Dispatch Pro brings the live operational picture together in one place.

See the entire operation, right now.

From one command view, your communications team can see:
  • Current unit status
  • Crew availability and assignments
  • Active and upcoming calls
  • Unit locations and coverage
  • Emergency and non-emergency workloads
  • Contract and service-zone requirements
  • Response-time and operational performance
No radio check to confirm which unit is available. No spreadsheet reconstruction. No guessing what changed during the last 20 minutes.
Just one shared, current view of the operation.
See Dispatch Pro in Action
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Improve the metrics your operation is already measured on.


Dispatch Pro helps teams make better decisions with current, reliable operational information.
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Response-time compliance

See available units, active demand, and coverage gaps as they develop so dispatchers can make informed assignment decisions.
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Unit utilization

Understand how vehicles are being used across calls, contracts, posts, and coverage areas.
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Crew utilization

Track assignments and time on task to identify underused capacity, workload imbalance, and staffing needs.
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Call coverage

Maintain a clearer view of where your resources are and where the operation may be exposed.
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Coordination accuracy

Give dispatchers, managers, and leadership the same operational picture, reducing reliance on manual updates and institutional knowledge.
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Shift continuity

Carry the operational picture from one comms specialist to the next. Handovers take minutes; critical context about units, crews, calls and coverage is not lost between shifts.

Turn operational data into financial control.


The information created during dispatch should do more than document what happened.
Dispatch Pro reporting helps leadership understand:
  • Time on task
  • Crew and unit utilization
  • Response-time performance
  • Service and contract demands
  • Coverage patterns
  • Operational bottlenecks
  • The true cost of delivering service
Use real operational data to identify revenue leakage, support contract renegotiations, justify staffing and fleet decisions, and plan growth with greater confidence.

Built for every level of the operation.

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For EMS Directors and Chiefs

Gain a live command view of the operation and better visibility into response performance, utilization, and coverage.
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For Dispatch and Communications Managers

Give every shift one shared source of truth for unit status, crew assignments, active calls, and handover.
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For Owners, CFOs, and Senior Leadership

Use operational data to understand service costs, recover lost revenue, support contract discussions, and make evidence-based staffing and fleet decisions.
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Run the operation on a live picture, not scattered updates.


See how Dispatch Pro can give your team clearer dispatch coordination, faster handover, stronger reporting, and better operational control.
Book a 20-minute walkthrough with the Vellox team.
We will learn how your operation runs, show you the platform, and discuss where Dispatch Pro could fit.
No generic sales deck. A focused conversation about your operation.

Book a walkthrough today.