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\ Customer Story

MedFlight of Ohio: What the trip data showed, and what MedFlight did about it


24 September 2026
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Results at a glance

- Operation: ~40 communication specialists, 9 helicopters, ~40 ground units
- Coverage: three-quarters of Ohio, plus Indiana, West Virginia, Kentucky, and occasionally Pennsylvania and Michigan
- Product: Dispatch Pro, air and ground on a single instance since June 2026
- Result highlighted: 10 to 15 additional trips per month after staggering base shift change times

MedFlight of Ohio runs one of the busiest medical transport operations in the Midwest. From its communication center, a team of roughly 40 communication specialists coordinates nine helicopters and around 40 ground units at a time, covering three-quarters of Ohio and reaching into Indiana, West Virginia, Kentucky, and occasionally Pennsylvania and Michigan. Corey Schalip manages the center. He came up through fire and EMS, spent about 15 years in that world, and has been at MedFlight for three. "We're a very data-driven company," he says. "We're always comparing this year to where we were last year."
That instinct turned into a change that shows up in the trip numbers. Reviewing dispatch data in Dispatch Pro, the team spotted a pattern they hadn't been able to see clearly before: bases in the same region of the state were all changing shift at the same time, and trips were slipping through those windows. The fix was straightforward once the pattern was visible. They staggered shift change times across bases so coverage never dropped out region-wide at once. "We were able to start picking up more trips that way, just from tracking trips and what times we were missing them," Corey says. It works out to an extra 10 to 15 trips a month. "It doesn't sound like much, but over a year, that adds up a lot." For a patient waiting on a transfer, it is the difference between a crew being available and not.

"We're a very data-driven company. We're always comparing this year to where we were last year."

- Corey Schalip, MedComm Manager, MedFlight of Ohio

The other thing that made this year work was the people in the room. MedFlight's longest-serving communication specialist has been there 23 years. Five or six others are past the 15-year mark, and about half the team has been there a decade or more. So when the ground operation moved onto Dispatch Pro in June, joining the air side on a single system after years of running two separate CADs, that tenure became the implementation plan. The senior specialists had been using Dispatch Pro for years on the critical care side. They came in on their days off to help the ground team get up to speed. "We asked them if they were willing to help and they didn't even bat an eye," Corey says.
The timing was not gentle. The CAD consolidation landed alongside a separate move to unify reporting across the air and ground crews, so the room was learning two new things at once. What carried it was the same thing that surfaced the shift change insight: a team that pays attention and talks to each other. Nine to ten specialists on days, four overnight, pulling in whoever is free when the volume spikes. "Everyone's stressed, but they're all working through it together, spitballing ideas off each other," Corey says. "We're slowly becoming a family. That's what we're striving for here."
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